Shipping policy
Shipping Information
We ship our products internationally to numerous countries worldwide. Once you place your order, it will be processed by our warehouse within 1-2 days. Please note that there is no fulfillment during weekends and national holidays.
Orders in the US will be shipped according to your preferred shipping method: Steady Shipping (5 - 8 days), Right on Time(3-5 days), and Zoom (1-2 days)). Tracking will be provided via email as soon as the order has been released for fulfillment.
Orders made to other regions will be shipped using our standard shipping courier, and a tracking code will be sent to your email address to confirm the shipment.
All our shipping costs include import taxes and duty fees. However, we cannot always guarantee that some countries will not impose additional fees due to stricter controls.
Please provide all required delivery information, including your contact number, to ensure safe delivery and avoid potential delays. Incomplete details may cause delays in shipping.
Signature Required (USA Orders)
Orders in the States will not include signature required upon delivery by default but this can be done upon request. If you need to have your delivery signature required, contact our support team so we can process it.
Note: Orders that have been shipped will no longer be eligible for this request.
Shipping Costs
Shipping cost estimates will be provided at the checkout page, before payment. You may input your shipping address to get a reference on the shipping price.
If you’re unable to get an estimate on your shipping price, you may contact support at hello@kineon.io so we can manually check our system for the shipping fee.
Important Info for overseas orders
Tax ID is required for all orders to Taiwan, Brazil, South Africa and South Korea. Customers in South Africa are also required to present a valid ID Number for verification of their order. Please include this information in the checkout notes, or contact us at hello@kineon.io.
Customers in Taiwan, Macao, and China are advised to use their local Chinese character fonts for their name and address when placing an order.
Please complete ALL required delivery information - including your contact number, to ensure safe delivery and avoid any potential delays. Incomplete details can cause delays in shipping.
Shipping Locations & Estimated Transit Times
| Country | Postal service |
Approx transit time |
|---|---|---|
|
United States |
UPS/ USPS |
3-7 (Depending on the Shipping method used) |
|
United Kingdom |
UK Royal Line |
2-3 |
|
Canada |
UPS Standard |
8-10 |
|
Australia |
AU Post / IMILE |
5-7 |
|
Germany |
DE Direct Line |
15-20 |
|
France |
FR Direct Line |
15-20 |
|
Netherlands |
NL Direct Line |
15-20 |
|
Sweden |
EU Direct Line |
15-20 |
|
Spain |
ES Direct Line |
15-20 |
|
Austria |
AT Direct Line |
15-20 |
|
Italy |
IT Direct Line |
15-20 |
|
Belgium |
BE Direct Line |
15-20 |
|
Luxembourg |
LU Direct Line |
15-20 |
|
Switzerland |
NL Post |
15-20 |
|
New Zealand |
NZ Post |
15-20 |
|
Malaysia |
MY Direct Line |
7 -10 |
|
United Arab Emirates |
AE Direct Line |
7 -10 |
|
Singapore |
SG Direct Line |
7 -10 |
|
Thailand |
TH Direct Line |
7 -10 |
|
Japan |
E-packet |
10-20 |
|
South Korea |
KR Direct Line |
10-20 |
|
Macao/HK/TW (China) |
SF Express |
2-3 |
|
China (Mainland) |
SF Express |
2-3 |
|
Mexico |
MX Direct Line |
15-25 |
|
Brazil |
BR Direct Line |
15-25 |
|
Belarus |
SG Post |
20-30 |
|
Brunei |
SG Post |
20-30 |
|
Chile |
NL Post |
15-20 |
|
Colombia |
NL Post |
15-20 |
|
Cyprus |
Direct Line |
15-20 |
|
Czech |
Direct Line |
15-20 |
|
Denmark |
Direct Line |
15-20 |
|
Estonia |
Direct Line |
15-20 |
|
Finland |
Direct Line |
15-20 |
|
Greece |
Direct Line |
15-20 |
|
Hungary |
Direct Line |
15-20 |
|
Iceland |
Direct Line |
15-20 |
|
Indonesia |
Direct Line |
15-20 |
|
Ireland |
Direct Line |
15-20 |
|
Israel |
Direct Line |
15-20 |
|
Kuwait |
Direct Line |
15-20 |
|
Latvia |
Direct Line |
15-20 |
|
Lithuania |
Direct Line |
15-20 |
|
Norway |
Direct Line |
15-20 |
|
Philippines |
SG Post |
15-20 |
|
Poland |
Direct Line |
15-20 |
|
Portugal |
Direct Line |
15-20 |
|
Puerto Rico |
Direct Line |
15-20 |
|
Qatar |
NL Post |
20-30 |
|
Romania |
Direct Line |
15-20 |
|
Saudi Arabia |
Direct Line |
15-20 |
|
Slovakia |
Direct Line |
15-20 |
|
Slovenia |
Direct Line |
15-20 |
|
South Africa |
Direct Line |
15-20 |
|
Turkey |
Direct Line |
15-20 |
Returns
For unwanted returns, the Customer will be responsible for paying the return shipping cost, unless the item is found faulty. The Customer will be refunded the total product cost minus the initial outgoing shipping fee paid.